Returns & refunds

If you wish to return a product from a European country other than Belgium, the Netherlands, France, Germany, Austria, please follow these instructions:

1. Print the order confirmation and include it with the goods for return.
   This way we can easily identify and process them.
   
   
2. Wrap the package well and use enough tape to ensure the box remains closed during transport.
   
   
3. Register your return at your local post office, stick the label on and send it to:
   
   Stoked Boardshop
   Auguste Demaeghtlaan 74
   1500 Halle
   Belgium

It's simple & at our expense. Follow the steps below:

1. Register your return via the following link:http://retour.stoked.shop
   
   
2. Enter your zip code.
   
   
3. Enter your tracking code or order number.
   
   Track & Trace: This is the DPD tracking number.
   It consists of 14 digits & starts with 0534.
   
   Order number: This is your order number in our Stoked online shop.
   It consists of a # and 5 numbers. Enter it as follows: #12345
   
   
4. Select a DPD delivery point and print the label.
   
   
5. Wrap the package well and use enough tape to ensure the box remains closed during transport.
   
   
6. Stick the return label on your parcel and drop it off at a DPD drop-off point of your choice. We'll do the rest.

When you return an order you will receive the money for these goods simply refunded. It's that easy. This refund always occurs within the 14 calendar days after processing of your return. The transaction will be processed via the payment method you used when ordering. You will receive an email confirmation at the time of processing.

Important to know:

Exchange:
If you would like a different size, colour or item, you can simply re-order it via our site, so you will always be helped the fastest and you do not have to wait for your return to be processed.

Testing & fitting:
Purchased goods must be in returned in the same condition as you received them. This means: undamaged, unworn and with the labels still attached. Always test shoes indoors, on a clean surface. Skate & snowboard hardware can be viewed and felt but not used.

Ready-made products:
Products that we have prepared or assembled for you cannot be returned. For example: skateboard decks that have been gripped, Skate sets that we have assembled into a complete skateboard.